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FAQ

Water softener benefits “What does soft water mean?”

Once water falls down as rain or snow, it starts to collect impurities. Some are natural, like iron, minerals and animal waste. Some are man-made, such as chemicals, herbicides and pesticides.

A water softener system treats your water at the point it enters the home. It removes the impurities before the water travels through your pipes and into your water-using appliances, and before your draw water from the taps of your bathrooms and kitchen. In other words, it removes the impurities before the water is used or consumed.

EcoWater’s whole home filtration systems offers you a water softener system and reverse osmosis drinking water system, creating the healthiest water for all uses.

“Why does soft water make my skin feel slippery?”

Because an EcoWater water softener system removes the impurities in your water, your skin is rinsed without hard water minerals left behind. There is no residue on your skin to trap traces of soap, dead skin cells and other particles. And no residue left behind that dries your skin. The slippery, softness you feel is exactly how clean skin is supposed to feel.

The same way that soft water eliminates water spots that dry onto your glassware and silverware, it allows your bath soaps to lather better and rinse off completely.

“I live in the city. Since they treat the water, does that mean my water is already soft?”

Most municipalities treat water by using chlorine to kill bacteria. Some might even soften the water, but only to meet minimum requirements. That doesn’t mean it is ideal for your family.

An EcoWater Systems water refiner softens your family’s water by removing the hardness minerals and sediments that weren’t removed by the municipality, and it also removes the chlorine taste and odor. 

“How can I treat my well water?”

Your authorized EcoWater dealer can evaluate your water and recommend a water softener system or whole home filtration systems customized to treat your home’s water. The benefits include:

  • Reduced scale build-up on pipes, faucets and water-using appliances, providing energy savings.
  • Reduced iron stains, tastes and odors.
  • Cleaner, brighter laundry.
  • Lower use of soaps and detergents, saving money.
  • Eliminated spots on glassware and silverware.
  • Softer skin and hair.

“How does a water softener operate?”

  • Water softeners use a negative charged ion exchanged resin to collect the impurities from your water. The resin becomes charged when it mixes with a sodium or potassium solution. The salt in the water softener isn’t what softens the water; it is what enables the resin to collect and remove the hardness from your water.
  • The EcoWater refiner softens your water, and also removes the chlorine taste and odor, which is often a result of water treated by cities and municipalities.
  • Regeneration is the term for when the resin is being cleaned and recharged in the sodium solution.

“How do I determine the right softener for my home?”

The right product for your home is determined by testing your water, considering how many people are living in your home, understanding your normal water usage, taking into account the number of bathrooms you have, understanding the water-using appliances in your home, etc. Authorized EcoWater Dealers are water treatment professionals trained to understand your family’s needs and determine the right product for your home.

See the benefits of whole home water filtration in your glass“The city treats my water so it’s safe to drink. What more do I need?”

The quality of your home’s water may meet local standards, but it might not meet your own. Reverse osmosis drinking water purification systems are usually used in the kitchen, where you are most apt to get your drinking water, and where you prepare all of your food and beverages. You need the healthiest and best tasting water available.

Also, the methods used to treat municipal water – including chlorine – could be impacting the smell and taste of your mixed beverages and your cooking. A drinking water system provides bottled water quality, without the bottled water price paid at the store and at the recycling center.

“I’m worried about bacteria in my drinking water. How can I be sure it’s removed?”

EcoWater offers a microbiological drinking water purification system that is certified to reduce 99.9999% of bacteria, 99.99% of viruses and 99.95% cysts, such as giardia and cryptosporidia.

 “My water tastes fine. Why would I need a drinking water system?”

Ordinary tap water can contain dissolved metals, such as iron or lead. It might contain chlorine, nitrates and mineral salts. Or it could have sulfates, mercury, asbestos or arsenic in it. A reverse osmosis water treatment system from EcoWater reduces more than 95% of dissolved solids, including many harmful contaminants.

“How often do the filters have to be changed?”

Your authorized EcoWater dealer can talk to you about how often the filters need to be changed, based on your home’s water and your water use. Talk to your dealer about service program options that might include routine filter replacements.

Remote display water filtration troubleshooting“My softener isn’t using much salt.”

An EcoWater softener or refiner is very efficient, so you might not go through as much salt as another brand used. If you feel like your water isn’t soft, and the level of salt is not decreasing at all, consult your EcoWater dealer.

“I filled the salt, but the light is still blinking and the screen still says to add salt.”

After filling the salt, you must set the salt level on the display screen. Note the level number along the inside wall of the salt tank. Then follow the menu instructions on your softener display screen to set the salt level number.

“Why is there water in my salt tank?”

It is normal to have water in the bottom of your salt tank. If there is more than five inches, or if you suspect a leak, contact your EcoWater dealer, who will assess the situation.

“My water feels too soft. Can I adjust it?”

No. Soft water is soft water. You cannot adjust the level of impurities being removed from the water.

“The water from my RO has a taste to it.”

Ask your EcoWater dealer about what you are experiencing. You could be due for a filter change. Or maybe something has changed with your water, and it will be better served by a different type of filter cartridge in your drinking water system. A conversation with your dealer is your safest bet in finding a solution.

“My remote display shows question marks instead of numbers.”

 Make sure the water softener (or refiner) is receiving power. Assuming the softener is getting power, it might be the strength of the signal to the remote. Try moving the remote to different locations in your home. If you continue to have problems, contact your dealer.

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